1.1 Legal Business Name

Hasan Smart Electrical Solutions (HSES™)

1.2 Government Registration

UDYAM Registration: UDYAM-DL-10-0098630 Status: Active & Verified Category: MSME Registered Company

1.3 Business Nature

Professional electrical services provider Not a mass-service or budget contractor Quality-focused, limited client base Safety and compliance first approach

2.1 Professional Standards

All work follows Indian Electrical Standards (IS/IEC) Only government-approved materials used Certified technicians with minimum 5 years experience Written safety protocols for every installation

2.2 What We DO NOT Do

Temporary or "jugaad" solutions Illegal connections or meter tampering Unsafe installations to save costs Work that violates electrical codes Non-compliant wiring methods

2.3 Service Refusal Rights

HSES reserves the absolute right to refuse any service that: - Violates safety standards - Is illegal or non-compliant - Puts technicians at risk - Compromises professional ethics

3.1 Approved Materials Only

Havells, Anchor, Legrand, Polycab, Schneider Government-certified MCBs, DBs, cables ISI marked products mandatory Warranty-backed components

3.2 Customer-Provided Materials

Must be pre-approved by HSES technical team Subject to quality inspection before use HSES not liable for failures of customer materials May be rejected if below safety standards

3.3 Material Sourcing

HSES uses verified dealer network only No local market or duplicate products Full purchase invoice provided Traceability maintained for all materials

4.1 Mandatory Site Visit

All projects require pre-inspection Visiting charges applicable: ₹300-₹800 (location-based) Charges NON-REFUNDABLE Quotation provided only after inspection

4.2 Why We Charge

Filters non-serious enquiries Values professional time Ensures commitment from both sides Covers travel, time, and technical assessment

4.3 Charge Waiver Conditions

Orders above ₹10,000 (regular clients) AMC contract holders Emergency service subscribers Corporate/institutional clients

5.1 Advance Booking Required

Minimum 24 hours notice for standard work 48 hours for large projects Confirmed time slots only Calendar-based scheduling system

5.2 Emergency Services

Available for verified clients only Additional emergency charges: 1.5x to 2x Subject to technician availability Location and time dependent

5.3 Cancellation Policy

Customer cancellation: 6 hours advance notice HSES cancellation: Rare, with compensation No-show penalty: Full visiting charges Reschedule allowed once per booking

6.1 No Advance Payment

Payment only after work completion Inspection and material approval first Final bill after quality check

6.2 Payment Methods

Cash (with receipt) UPI/Bank Transfer (instant confirmation) Cheque (for corporate clients) Payment gateway (for online bookings)

6.3 What We NEVER Ask

❌ OTP, UPI PIN, CVV ❌ Net banking passwords ❌ Aadhaar/PAN for small jobs ❌ Advance for first-time clients

6.4 Pricing Transparency

Item-wise quotation Labor + Material breakdown GST clearly mentioned No hidden charges

7.1 Expected Behavior

Respectful communication with technicians Safe working environment Access to required areas Timely decision-making

7.2 Zero Tolerance for

Verbal abuse or threats Physical aggression Demand for illegal work Payment disputes after agreement Alcohol/drugs on work premises

7.3 Consequences

⚠️ Warning (first offense) 🚫 Work stoppage (second offense) ❌ Permanent ban (serious violations) Legal action (if required)

8.1 Primary Service Zones

Delhi (all areas) Gurgaon, Noida, Greater Noida Ghaziabad, Faridabad

8.2 Extended Coverage

Pan-India for projects above ₹50,000 Commercial/industrial sites Smart home installations

8.3 Availability

24×7 for emergency clients 9 AM - 8 PM for regular bookings Limited slots during festivals/extreme weather

9.1 Workmanship Warranty

1 year on all installations 6 months on repairs Lifetime support for AMC clients

9.2 Material Warranty

As per manufacturer terms HSES assists in claims Replacement coordinated by HSES

9.3 Conditions

Warranty void if tampered Not applicable for customer-provided materials Regular maintenance required

10.1 Customer Responsibility

Provide accurate information Clear work area Inform about existing issues Allow safety measures

10.2 HSES Responsibility

Safe work practices Proper tools and equipment Cleanup after work Safety certification

10.3 Limitation of Liability

Pre-existing electrical faults not covered Hidden wiring issues discovered later Damage due to natural disasters Unauthorized modifications by others

11.1 Information Collection

Name, phone, address for service Site photos (with permission) Work details for records

11.2 Data Usage

Internal records only No third-party sharing Secure storage systems GDPR-compliant practices

11.3 Customer Rights

Access own service history Request data deletion Opt-out of marketing communications

12.1 Complaint Process

1. Contact via phone/email 2. 24-48 hour response time 3. Site revisit if needed 4. Resolution within 7 days

12.2 Escalation

Level 1: Technician/Site Manager Level 2: Operations Head Level 3: Founder/Director

12.3 Refund Policy

No refund on visiting charges Partial refund if work not started Full refund if HSES fails to deliver Material refund as per condition

HSES shall not be liable for delays or inability to perform due to: - Natural disasters - Government orders/lockdowns - Civil unrest - Power grid failures - Pandemics - Acts of God Services will resume as soon as conditions permit.

14.1 Policy Changes

HSES reserves right to modify rules Updates communicated via website/email Changes effective immediately upon posting

14.2 Customer Notification

Major changes: Direct communication Minor updates: Website publication Old policies honored for ongoing projects

15.1 Governing Law

Subject to Indian jurisdiction Courts of Delhi NCR only Consumer forum (if applicable)

15.2 Agreement

By booking HSES services, customer agrees to: - All terms and conditions - Company policies - Professional standards - Safety protocols